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The Pitstop Roadmap

A snapshot of your journey at Pitstop Health
(est: 3-5 min read)

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Pause: Get to know us

"I’m struggling with my mental health, and I don’t know what to do about it."

Afro-american teenager trying to make peace with friend, helping boy in need.jpg

"My loved ones think I would benefit from seeing a mental health professional."

Angry parents having serious talk with boy in his room, sitting on floor.jpg

"We're at a loss about how to help our child. We've tried everything!"

Doctor Talking To Patient

"I have a patient who needs support for their mental health."

Do any of these statements resonate with you?

If you answered yes to any of these questions, you have come to the right place.

Who should you see at Pitstop Health?

We understand that each individual struggles with unique challenges, and there is no ‘one size fits all’ model of care. Our strength lies in our holistic approach - we can work cohesively as a team to provide recommendations with the most suitable interventions, at the right time, and with the most appropriate clinician.

What services do we offer, and how does this relate to you?

We are a multidisciplinary mental health and neurodevelopmental specialist team that offers a variety of specialist health services, including psychiatry, psychology, counselling and play therapy.

Prepare

Prepare: Booking an initial consultation

How do you book the initial consultation?

Each clinician has a unique booking and consultation process.

To ensure that your initial consultation is arranged smoothly, please ensure that you read the processes carefully.

What is the typical waiting period?​

Each clinician has different waiting periods. This will be updated from time to time on our website.​ If you require an urgent consultation, please send us an email request to be placed on the urgent waitlist. If we have any cancellations, we will contact you accordingly. 

Please note Pitstop Health is not a crisis service. If you require any urgent assistance, please contact the appropriate emergency services.

How much is the initial consultation, and do Medicare rebates apply?

Our fee schedules differ for each practitioner.

If Medicare rebates apply, this will be stated in the fee schedule. Please note there will be scheduled fee updates which will occur periodically.

Process

Process: The Initial Consultation

What typically happens in the initial consultation?

  • Most initial consultations (unless specified otherwise) are held for 60 minutes. For clients under 18 years old, we may require 2 separate consultations to ensure adequate time is provided to both parents and child.

  • During the intake session, the clinician will obtain as much background history, relevant clinical information, and the current presenting concerns.

  • Following this, you and the clinician will collaboratively decide on the most suitable interventions, including arranging review consultations.

Do you provide telehealth consultations?

  • Yes, we do. However, this will be facilitated at the clinician’s discretion. Please inform us if this is your preferred method of consultation.

  • All telehealth appointments must be prepaid prior to the commencement of the appointment.

  • You will receive an sms to confirm your appointment. This sms also have the telehealth link provided, which you click on at the time of your appointment. This confirmation sms will also have a prepayment link, to allow you to complete this prior to the appointment.

How about NDIS, Private health insurance, DVA or Workcover?

  • Most services can be claimed, however it is your responsibility to contact your providers to confirm this. 

  • You will be expected to complete the full payment after every consultation. We will issue a tax invoice which you can use to submit your claim.

What is the Medicare Safety Net?

  • The Medicare Safety Nets provide families and individuals with an additional rebate for out-of-hospital Medicare services, once annual thresholds are reached.

  • In 2024, the threshold for concessional individuals and families, including families that received Family Tax Benefit Part (A), is $811.80. The threshold for all other (non-concessional) individuals and families in 2024 is $2,544.30.

  • Families (including couples) are required to register in order to be recognised as a family for the purposes of the safety nets. In most cases, registered families have their expenses combined to reach the safety net thresholds. This may help to qualify for safety net benefits more quickly. Registration forms can be completed online, or you can visit their website for more information.

Deposits and SMS reminders

  • 1 week before your consultation, you will receive an SMS confirmation for your appointment booking and a payment link to complete your deposit payment. Appointments will only be confirmed once deposit payment is received.

  • Please note this SMS is a courtesy reminder; it is your responsibility to remember the appointments which have been booked by you. 

  • If we do not receive a reply and are not able to process a payment hold within 5 days, your booking will be cancelled

  • If you are unable to attend the appointment, please call us at least 2 full working days in advance to avoid the late notice fee.

Proceed

Proceed: Review Consultations

How many review consultations is to be expected, and how often will they occur?

Your recovery journey is unique to you, hence this will be determined following your initial consultation.

Typically, you can expect review consultations to occur every 2-4 weeks during the initial phase.

What is the best way to contact us outside of the consultation?

You can contact us via phone or email. Due to high volumes of client enquiries, our response time is between 3-5 business days.

Rescheduling Consultations

  • You can contact our reception via email or phone to reschedule a consultation.

  • If you need to reschedule a consultation you must provide us with at least 48 business hours’ notice to avoid a fee.

Repeat Prescription Requests (outside of consultation)

  • This form is only applicable for existing patients of Pitstop Health.

  • The approval of this request is at the Psychiatrist's discretion.

  • Once the request is approved, you will be sent an e-pay link to complete payment ($50).

  • After payment is received, your e-prescription will be sent via SMS.

  • The minimum processing time is 5-7 business days. 
    If you require an urgent prescription, please visit your GP to request for this.

  • If you have not seen your treating Psychiatrist for more than 6 months, please do not complete this form - contact us to book a consultation for a medication review.

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